Terms of service

Last updated: 14 November 2026

Welcome to Kurvaa. These Terms of Service ("Terms") apply when you use our website and buy from us. Kurvaa ("Kurvaa", "we", "us") operates from Surat, Gujarat, India. By using the website or placing an order, you agree to these Terms, as well as our Privacy policy, Shipping policy and Refund policy. Please read them carefully.

1. Who can use our website

You must be at least 18 years old to place an order, or use the website under the supervision of a parent or guardian. You agree to give us true, accurate and complete information, and to keep your account login details private. You're responsible for activity on your account.

2. Our products

  • Shades and colours: we try to show product shades as accurately as possible, but screens display colour differently, so the actual shade may vary slightly from what you see.
  • Sizing: please use the size guide on each product page. Fit can vary with body shape and personal preference. All sales are final, so email us before ordering if you'd like help choosing a size.
  • Product use: our shapewear is designed for comfort and a smooth silhouette. It is not a medical device and doesn't treat or cure any condition. If you are pregnant, recovering from surgery, or have a circulatory, respiratory or other medical condition, please consult a doctor before wearing compression garments. Stop wearing the garment if you feel pain, numbness, breathlessness or skin irritation, and take regular breaks from long wear.
  • Product descriptions, images and availability may change without notice. All products are subject to availability.

3. Prices and payment

  • All prices are in Indian Rupees (₹) and include applicable taxes (GST) unless stated otherwise. Shipping charges, if any, are shown at checkout.
  • We accept the payment methods shown at checkout, which may include cash on delivery and online payments through our payment partners. Online payments are subject to the payment partner's own terms.
  • If a product is listed at an incorrect price because of a typing or technical error, we may cancel the order and refund any amount paid, even after we have confirmed it.

4. Offers and discount codes

  • Offers are valid only for the period and on the terms shown with the offer.
  • Unless stated otherwise, only one discount code can be used per order, codes can't be exchanged for cash, and first-order codes can be used once per customer.
  • Automatic bundle offers are applied at checkout when your cart qualifies.
  • We may withdraw or change an offer at any time, and may cancel orders that misuse offers, for example through multiple accounts or automated means.

5. Orders

  • Your order is an offer to buy. We accept it when we dispatch the products. Your order confirmation email confirms that we have received your order, not that we have accepted it.
  • We may limit quantities per order and per customer, and may refuse or cancel any order, for example if an item is unavailable, a pricing error occurred, the delivery address can't be served, or we suspect fraud or reselling. If we cancel, we'll refund any amount paid in full.
  • You can cancel an order free of charge before it is dispatched, as described in our Refund policy.

6. Shipping, risk and delivery

We ship within India as described in our Shipping policy. Delivery dates are estimates. Responsibility for the products passes to you once they are delivered to the address you gave us.

7. Refunds and cancellations

All sales are final. Refunds and cancellations are handled under our Refund policy, which forms part of these Terms. Nothing in these Terms affects your rights under the Consumer Protection Act, 2019.

8. Reviews and content you submit

If you post a review, photo or other content, it must be honest, based on your own experience, and must not be unlawful, offensive or misleading, or infringe anyone's rights. By posting, you give us a non-exclusive, royalty-free licence to display it on our website and marketing channels. We may remove content that breaks these rules. We do not publish paid or fake reviews.

9. Intellectual property

The Kurvaa name and logo, and the website's design, text, graphics and photos, belong to Kurvaa or its licensors and are protected by law. You may not copy, reproduce or use them for commercial purposes without our written permission.

10. Acceptable use

You agree not to use the website to break any law, to interfere with its security or operation, to scrape it with automated tools, to submit false orders, or to impersonate anyone.

11. Third-party services

Our website uses third-party services, such as payment partners, couriers and review tools, and may link to other websites. We aren't responsible for their content or practices. Your use of them may be subject to their own terms.

12. Limitation of liability

To the fullest extent permitted by law, Kurvaa will not be liable for any indirect, incidental or consequential loss arising from your use of the website or products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that can't be limited under Indian law.

13. Indemnity

You agree to compensate Kurvaa for any claims, losses or costs arising from your breach of these Terms or your misuse of the website.

14. Governing law and disputes

These Terms are governed by the laws of India. We'll always try to resolve concerns with you directly first. Subject to your rights as a consumer, the courts at Surat, Gujarat have jurisdiction over any dispute.

15. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order applies to that order.

16. Grievance Officer and contact

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can reach our Grievance Officer with any complaint:

Grievance Officer, Kurvaa
Email: kurvaafashion@gmail.com
Address: Surat, Gujarat 395010, India

We acknowledge complaints within 48 hours and aim to resolve them within one month.